Question 1

What does a typical daycare day look like?

Accepted Answer

The day includes:play and social timerest periodsadapted outdoor walksAll adjusted to each dog’s needs.

Question 2

What are the admission requirements for daycare?

Accepted Answer

• Dogs must be sociable with humans and their peers• Mandatory vaccinations: Rabies (R), Canine Distemper (C), Rubarth Hepatitis (H), Parvovirosis (P), Influenza (Pi), Leptospirosis (L4) + strongly recommended kennel cough vaccine (Tx)• Preventive flea and tick treatments / deworming required and up to date.• Minimum age: 6 months.• Identification of the dog by electronic chip (the I-CAD identification card must be provided)• Dogs in categories 1 and 2 as well as females in heat are not accepted.• A assessment is mandatory before integration into the daycare (except Visitor formula), with presentation of the animal's health record.• We accept entire dogs subject to validation of the discovery session + compliance with the admission criteria above• Harness required

Question 3

How many walks per day do dogs get?

Accepted Answer

Visitor & Premium: minimum 2 walksStandard: 1 walk Half-day / assessment : no walk👉An extra walk option is available.

Question 4

Can I drop off or pick up my dog outside opening hours?

Accepted Answer

Yes, early or late drop-offs/pick-ups are possible upon request, subject to availability. 👉 Additional fees may apply.

Question 5

How many dogs do you welcome at Dog Daycare?

Accepted Answer

We welcome a limited number of dogs to ensure safety, comfort and individual attention.

Question 6

I'm visiting Disneyland Paris, but I don't have time to make an adaptation for my dog. What should I do?

Accepted Answer

No worries! The Visirtor Pack is specially designed for park visitors who want to offer their dog a truly pampering day, even without prior adaptation.It is a one-off service, carefully supervised to ensure a pleasant and secure experience.➡️ Includes: gradual integration, adapted activities, walk, treats, possible extension of hours

Question 7

Do you send updates during the day?

Accepted Answer

Yes:with the Premium Member packageand for Visitor dogsDepending on the day’s activity.

Question 8

Will my dog be with other dogs?

Accepted Answer

Yes, the daycare is designed to promote socialization and interaction between dogs. We take care to form homogeneous groups based on each animal's size, personality, and temperament to ensure their well-being and comfort.

Question 9

What are the daycare opening hours?

Accepted Answer

We are open Tuesday to Saturday, from 8:30am to 7:00pm. Extended hours can be added as an option during booking.

Question 10

Can I call to check on my dog while he is in care?

Accepted Answer

With the Premium plan, you'll receive photos of your dog throughout the day and a short report at the end of the day. For the standard rate, options are available to receive updates. However, our priority is to spend quality time with the animals, and we thank you for your understanding if we are not always immediately available to take calls.

Question 11

What types of dogs do you welcome?

Accepted Answer

We welcome all dogs, regardless of their size, provided they meet our admission requirements (up-to-date vaccinations, sociable behavior, etc.).

Question 12

Are categorized dogs accepted?

Accepted Answer

We do not accept dogs in categories 1 "attack dogs" and 2 "guard and defense dogs"Category 1American Staffordshire terrier (formerly Staffordshire terrier) type dogs, also called "pit bulls";Mastiff-type dogs, also called "boerbulls";Tosa-type dogs.Category 2American Staffordshire Terrier (formerly Staffordshire Terrier) breed dogs;Rottweiler breed dogs;Rottweiler-type dogsTosa breed dogs

Question 13

My dog doesn't get along with other dogs, can I have him looked after?

Accepted Answer

We only accept sociable dogs to ensure a good relationship within the daycare. However, after assessing their behavior, we can find suitable solutions based on your dog's specific needs.

Question 14

Should I bring my dog's basket back?

Accepted Answer

This isn't necessary; we have comfortable dog beds on site. If you prefer, you can bring your dog's bed, but we decline any responsibility for any damage. We recommend that you label your dog's belongings carefully.

Question 15

Will my dog be fed?

Accepted Answer

Food is not included in our services. However, at the request of the owners, we can provide your dog's regular food, provided by you, for an additional fee.

Question 16

How to make a reservation?

Accepted Answer

Reservations are made directly through our KookiePetHotel platform (click on the "Reservations" tab). It's quick and easy!

Question 17

From what age can my dog attend daycare?

Accepted Answer

Dogs are welcome from 6 months old, provided they are fully vaccinated. This helps ensure better socialisation and comfort in a group environment.

Question 18

Can I combine daycare and Dog Wash?

Accepted Answer

Yes, this is possible. 👉 Please contact us to organise it.

Question 19

What should I do if my dog behaves differently while in care?

Accepted Answer

We understand that every dog is unique. If behavioral issues arise, we are committed to discussing them with you, assessing the situation, and finding the best solution for your dog's well-being. Your pet's safety and comfort are our priority.

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