Privacy Policy
This Privacy Policy is intended to help you understand how your personal data is collected, processed, and stored by DOG DAYCARE via the Site.
DOG DAYCARE understands that data protection and privacy are important concerns for all users of the Site.
In accordance with the GDPR, DOG DAYCARE is committed to respecting your privacy and protecting your personal data, meaning any information that can directly or indirectly identify you as an individual.
The purpose of this Privacy Policy is to outline DOG DAYCARE’s commitments in this regard.
Definitions
When using our Site, we may ask you to provide personal data concerning you.
The term “personal data” refers to any information that allows the identification of an individual, including but not limited to: your name, surname, username, photograph, postal and email address, job title, phone number, date of birth, transaction data on the Site, purchase details, bank card numbers, SIRET number, VAT number, IP address, and any other information you choose to share with us.
Purpose
The purpose of this policy (hereinafter the “Policy”) is to inform you about how we collect your personal data, in strict compliance with your rights.
We inform you that, in collecting and processing your personal data, we comply with:
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French Law No. 78-17 of January 6, 1978 (as amended) relating to data processing, files and freedoms (the “Data Protection Act”),
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Regulation (EU) 2016/679 of April 27, 2016 (the “GDPR”).
Identity of the Data Controller
The data controller responsible for collecting your personal data is DOG DAYCARE, registered with the Meaux Trade and Companies Register under number 934 888 124, with its registered office at:
7 boulevard Michael Faraday – 77700 Serris, France
(hereinafter referred to as “We”).
Collection of Personal Data
The legal basis for collecting your personal data is as follows:
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The collection is necessary for the performance of a contract when you use our services on the Site;
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Our legitimate interest when you voluntarily provide personal data during your visit to our Site, in order to better respond to your requests.
Your personal data is collected for one or more of the following purposes:
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Managing your access to certain services available on the Site and their use;
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Managing customer relations (contracts, invoices, follow-up);
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Creating a database of users, clients, and prospects;
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Sending newsletters, marketing communications, and promotional messages (you may opt out at any time);
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Producing commercial and usage statistics;
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Organizing competitions, promotions, and events (excluding regulated online gambling);
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Managing reviews related to products, services, or content;
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Handling unpaid invoices and potential disputes;
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Personalizing responses to your requests;
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Complying with legal and regulatory obligations.
We inform you, at the time of data collection, whether certain data is mandatory or optional (indicated by an asterisk on the Site).
Usage Data
and consumption
Data
identification
Why do we collect personal data?
What categories of personal data do we collect for this purpose?
What is the legal basis that allows us to collect your personal data for such a purpose?
We collect your personal data in order to identify you when you use our site and to send you messages related to the proper administration of our site (e.g.: confirmation of registration, modification of the site or conditions of use, etc.)
The legal basis for this processing is the execution of the contract binding us when you accept our general conditions when creating your account.
Data
identification
Login details
We collect your personal data in order to deliver your service to you.
The legal basis for this processing is the execution of the contract binding us when you accept our general conditions when creating your account.
We collect your personal data in order to improve and optimize our site, for example by studying your behavior during your visit and drawing conclusions in order to make changes in terms of ergonomics and user experience.
The legal basis for this processing is our legitimate interest in providing and improving the user experience of our visitors and members of our site.
Usage Data
and consumption
We collect your personal data in order to understand your preferences and offer you commercial offers corresponding to services/products similar to those already ordered.
The legal basis for this processing is our legitimate interest in providing and improving the user experience of our visitors and members of our site.
Login details
Data
identification
We inform you, at the time of data collection, whether certain data is mandatory or optional (indicated by an asterisk on the Site).
Recipients of Personal Data
The following may have access to your personal data:
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Our company staff;
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Supervisory or auditing services (such as lawyers and accountants);
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Our subcontractors (communication providers, software providers, hosting providers, payment service providers, invoicing services, analytics providers, customer relationship management services);
Public authorities may also receive your data strictly to comply with legal obligations, as well as legal professionals and debt collection agencies if necessary.
Data Retention Period Customer and Prospect Data
Your personal data will not be retained longer than necessary for managing our business relationship.
However, data required to establish proof of a right or contract may be retained for the duration required by applicable law.
For marketing purposes:
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Customer data may be retained for up to three (3) years after the end of the business relationship;
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Prospect data may be retained for up to three (3) years from collection or last contact.
After this period, we may contact you again to confirm whether you wish to continue receiving communications.
Identity Documents
In case of access or rectification requests, identity-related data may be retained for:
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1 year (Article 9 of the French Criminal Procedure Code),
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or 3 years in case of objection (Article 8).
Payment Data
Financial transactions are processed by a secure payment provider.
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We do not have access to your full bank card details.
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Card data may be stored for the duration of your account and until your last transaction.
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The CVV (security code) is never stored.
If you refuse storage, data will only be kept for the duration of the transaction.
For legal purposes, transaction data may be archived for:
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13 months (or 15 months for deferred debit cards).
Opt-out Lists
Data related to your right to object to marketing communications is retained for at least 3 years.
Audience Measurement
Tracking data (cookies, identifiers) is retained for a maximum of 13 months.
Security
We implement all appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of your personal data and prevent unauthorized access, alteration, or loss.
We also use secure payment systems compliant with current standards and regulations.
Hosting
Your data is stored on servers operated by Infomaniak, located within the European Union, for the duration of its retention.
Transfers Outside the European Union
Your data may be transferred outside the EU through the tools and services we use.
Such transfers are secured through:
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Countries recognized by the European Commission as providing adequate protection;
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Standard contractual clauses approved by the European Commission.
Your Rights
In accordance with GDPR, you have the following rights:
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Right of access
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Right to rectification
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Right to erasure
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Right to restriction of processing
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Right to data portability
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Right to object
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Right to withdraw consent at any time
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Right to define instructions regarding your data after death
You may exercise these rights at any time.
Right to Restriction
You may request restriction of processing in the cases defined under Article 18 GDPR, including:
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When contesting data accuracy
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When processing is unlawful but you prefer restriction over deletion
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When data is needed for legal claims
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During verification of legitimate grounds after objection
Unsubscribing
You may unsubscribe from promotional emails via the link provided in each email.
Even if you opt out, you may still receive administrative messages.
Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format, or request its transfer to another controller.
This applies only to data processed based on consent or contract performance.
Complaints
You have the right to lodge a complaint with a supervisory authority, such as the CNIL in France, if you believe your data is being processed unlawfully.
You also retain the right to seek judicial or administrative remedies.
Changes
We reserve the right to modify this Policy at any time.
Any changes will take effect upon publication on the Site.